Vukani Addiction Recovery Centre (“Vukani”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.
We may collect personal information including your name, contact details, identity number where required, medical and health-related information, emergency contact details, referral information, and payment or billing information. This information is necessary to provide appropriate care and manage our services effectively.
Personal information is collected through website forms, email or telephone communication, admission and assessment documentation, and referrals from professionals such as doctors, social workers, or organisations.
Your information is collected and processed to assess your suitability for admission, provide treatment and recovery services, communicate with you and your family, manage referrals and admissions, and comply with legal and healthcare obligations. The information also supports continuity of care and internal record-keeping.
By providing your personal information, you consent to its collection and use as outlined in this policy. Consent may be withdrawn at any time, provided that such withdrawal does not conflict with legal or contractual obligations.
Your information may be shared with medical professionals involved in your care, registered healthcare practitioners, and referring professionals where appropriate and with consent. Information may also be disclosed where required by law. Vukani does not sell or distribute personal information for marketing purposes.
Vukani takes reasonable technical and organisational measures to protect personal information from loss, misuse, or unauthorised access. Access to sensitive information is restricted to authorised personnel, and all records are handled with strict confidentiality.
In terms of POPIA, you have the right to access your personal information, request corrections, request deletion where applicable, object to certain processing activities, and lodge a complaint with the Information Regulator of South Africa.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and healthcare requirements.
For any privacy-related enquiries, you may contact Vukani Addiction Recovery Centre at info@vukanicentre.co.za or by phone at 071 155 9979.
